Terms and Conditions

Last Updated: March 19, 2025

1. Overview
By engaging the services of 24 Hour Melbourne Plumbers, you agree to these Terms and Conditions. These terms outline the services provided, payment procedures, and client responsibilities to ensure a smooth and professional service experience.

2. Call-Out Fee

• A standard call-out fee of $39 applies to all service requests.
• This fee will be waived if you choose to proceed with the quoted work immediately during the visit.

3. Deposits and Payment Terms

• A 20% deposit is required prior to the commencement of any work to secure your booking and allocate materials.
• Full payment is due upon completion of the work, and the plumber must receive the payment while still onsite.
• Payments made over the phone are non-refundable and are the client’s responsibility.
• Deposit payments are non-refundable as they confirm the work date and required resources. You will be informed of this policy before any work begins.

4. Client Responsibilities and Additional Charges

• If the high-pressure jetter becomes stuck during the blockage clearing process, the client will be responsible for the retrieval costs.
• Roof repairs will be treated on a point of elimination basis; reoccurring leaks will incur additional charges.
• For gas line repairs, if any leaks are found on the appliances, a separate quotation will be provided to rectify the issue, and additional charges will apply.

5. Gas Line Repairs and Appliance Assessments

• If any issues are detected with appliances during gas line repairs or replacements, an additional quotation will be provided for the necessary work.
• Work required to address appliance-related leaks is not included in the original quote and will incur further charges.

6. Liability and Limitations

• 24 Hour Melbourne Plumbers reserves the right to allocate resources based on the deposit received, ensuring timely and effective service.
• Clients are responsible for any unforeseen circumstances that may arise during the job due to inaccessible areas or pre-existing issues at the job site.
• Our liability is limited to the service provided and does not extend to any incidental or consequential damages.

7. Modifications and Amendments

• 24 Hour Melbourne Plumbers reserves the right to amend these Terms and Conditions at any time.
• Any amendments will be communicated to clients, and their continued engagement with our services constitutes acceptance of these changes.

8. Governing Law

• These Terms and Conditions are governed by the laws of the State of Victoria, Australia.
• Any disputes will be resolved within the jurisdiction of Victoria’s local courts.

9. Acceptance

• By engaging our services, you confirm that you have read, understood, and agreed to these Terms and Conditions. It is advisable to retain a copy for your records.